True Fortune Casino Terms & Conditions
- Agreement to These Terms
- Who May Use the Casino
- Opening and Maintaining an Account
- Identity and Compliance Checks
- Funding Your Account
- Cash-Out Requests
- Promotional Offers and Bonuses
- Proper Use of the Platform
- Conduct That Is Not Allowed
- Ownership of Website Material
- Limits on Responsibility
- When Access May Be Restricted
- Handling Personal Information
- Gambling Responsibly
- Changes to These Conditions
- How to Contact True Fortune Casino
These Terms and Conditions govern access to and use of True Fortune Casino, including the website, casino games, account services, promotions, deposits and withdrawals. By creating an account or using the services, you confirm that you have read, understood and agreed to these Terms.
These Terms apply together with any specific promotion rules, game rules and notices displayed on the website. If a conflict exists, the more specific terms for the relevant service or promotion will apply to that service or promotion.
Agreement to These Terms
By visiting True Fortune Casino, registering an account or participating in any game, you enter into a binding agreement with the operator of the service. You must use the website in accordance with these Terms, applicable laws and any instructions shown on the platform.
If you do not accept these Terms, you must not create an account or continue using the casino. Certain features may also be subject to additional conditions presented before use.
Who May Use the Casino
True Fortune Casino is available only to individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to use online gambling services in your location.
You are responsible for checking whether access to or use of the services is permitted where you live. We may refuse access where participation is restricted or where we cannot reasonably establish your eligibility.
Opening and Maintaining an Account
You may hold only one personal account unless True Fortune Casino has expressly authorised otherwise. Registration information must be accurate, complete and kept up to date. You must not register on behalf of another person or use information that does not belong to you.
Your login details must be kept confidential. You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorised access. Account details must not be sold, transferred, lent or shared with another person.
Identity and Compliance Checks
We may request documents or information to verify your identity, age, location, payment method and account activity. Verification can take place during registration, before a withdrawal or at any later stage of the customer relationship.
Documents must be genuine, current and readable. We may delay transactions, restrict account functions or decline activity until requested checks have been completed. Where information cannot be verified satisfactorily, the account may be suspended or closed in accordance with these Terms.
Funding Your Account
Deposits must be made using a payment method registered in your name or otherwise lawfully available for your use. You must not use payment instruments belonging to another person without prior approval. We may reject or reverse transactions that appear unauthorised, irregular or inconsistent with these Terms.
Before depositing, you should confirm the applicable minimum and maximum amounts, processing conditions and any fees displayed on the website. Deposited funds are intended for lawful gaming activity and must not be used to test, circulate or abuse payment systems.
Cash-Out Requests
You may request a withdrawal from available funds, subject to completion of verification, applicable wagering conditions and any transaction limits shown on the website. Withdrawals will normally be returned through an approved method associated with your account.
We may review account activity before processing a withdrawal. A request may be delayed where there is an unresolved dispute, suspected fraud, a failed payment, incomplete verification or a breach of these Terms. You remain responsible for providing accurate payment information.
- Pending bets, unsettled game rounds and promotional balances may not be immediately withdrawable.
- We may return funds to the original funding method where this is appropriate or reasonably necessary.
- Any lawful charges or payment-provider costs will be handled as shown before the transaction is completed.
Promotional Offers and Bonuses
Bonuses, free spins and other promotional benefits are governed by the terms displayed with the relevant offer. Those terms may specify eligibility, expiry dates, wagering requirements, maximum conversions, game restrictions, stake limits and withdrawal conditions.
Only one benefit may be available per person, household, device, payment method or other qualifying group where the promotion rules state this. We may remove a bonus or related winnings where an offer has been claimed or used contrary to its conditions.
Promotions must not be used in a way that manipulates the offer or defeats its intended purpose. If a promotional term is unclear, you should seek clarification before participating.
Proper Use of the Platform
You agree to use True Fortune Casino honestly, responsibly and only for personal entertainment. You must follow the displayed game instructions and avoid conduct that could disrupt the website, other customers or the security of our systems.
It is your responsibility to maintain a suitable device, internet connection and software environment. We do not guarantee that every feature will be available on every device or at all times.
Conduct That Is Not Allowed
The following activities are prohibited:
- Using false, misleading or stolen identity information.
- Opening multiple accounts without written authorisation.
- Using automated tools, scripts, bots or software designed to influence gameplay or transactions.
- Attempting to exploit errors, faults, delays or vulnerabilities in the website or games.
- Using the account for money laundering, fraud, unauthorised payment activity or any unlawful purpose.
- Colluding with other customers or interfering with the fair operation of games.
- Introducing malicious code or attempting unauthorised access to systems, accounts or data.
We may investigate suspected misconduct and take proportionate action, including voiding affected activity, restricting access or referring matters to appropriate parties where permitted.
Ownership of Website Material
Unless stated otherwise, the website, software, text, graphics, logos, game presentation and other materials made available through True Fortune Casino belong to the operator or its authorised providers. They are protected by applicable intellectual property rules.
You receive a limited, personal, non-exclusive and non-transferable permission to use the platform for its intended purpose. You must not copy, modify, publish, distribute, reverse engineer or commercially exploit website material without prior written permission.
Limits on Responsibility
We take reasonable steps to provide a secure and functional service, but the website and games may occasionally be unavailable, interrupted or affected by maintenance, technical faults, network problems or events outside our reasonable control.
To the extent permitted by law, True Fortune Casino is not responsible for losses arising from misuse of your account, inaccurate information supplied by you, interruption of your internet service, unauthorised access caused by your failure to protect login details, or reliance on content displayed in error.
Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded or limited. You should not gamble with money you cannot afford to lose.
When Access May Be Restricted
We may suspend, limit or close an account where we need to complete verification, investigate suspicious activity, address a security concern, enforce promotional rules or respond to a suspected breach of these Terms.
We may also take action where an account has been inactive for an extended period, where required information is not provided, or where continued access could expose the customer, the casino or another party to unacceptable risk. Any balance will be reviewed subject to applicable law, transaction checks and the circumstances leading to the action.
Handling Personal Information
Personal information is handled in accordance with our privacy notices and applicable privacy obligations. We may collect information needed to create and operate an account, process payments, verify identity, prevent fraud, provide support and meet relevant compliance responsibilities.
Information may be shared with payment providers, verification services, technology suppliers or professional advisers where reasonably necessary for these purposes. We use appropriate safeguards, although no online transmission or storage system can be guaranteed to be completely secure.
Gambling Responsibly
Gambling should remain an enjoyable leisure activity, not a way to solve financial problems. Set personal limits for time and spending before you play, take regular breaks and never chase losses.
If gambling is becoming difficult to control, stop using the account and contact us to discuss available restrictions or account closure. You may also seek independent help from a qualified financial, health or counselling professional. Do not gamble while impaired by alcohol or other substances.
Changes to These Conditions
We may update these Terms to reflect changes to the services, promotions, security practices, operational requirements or applicable obligations. The latest version will be made available on the website with its effective date where appropriate.
Changes will apply from the stated effective date. If you continue to use True Fortune Casino after updated Terms become available, that continued use will generally indicate acceptance of the revised provisions. If you do not agree, you must stop using the services and may request account closure.
How to Contact True Fortune Casino
For questions about these Terms, account access, verification, payments, responsible gambling measures or a transaction, please contact True Fortune Casino at [email protected]. Include enough information for us to identify the issue, but do not send passwords or complete payment credentials.
We may ask for additional information before discussing account-specific matters. We aim to handle enquiries fairly and securely, subject to verification and the protection of customer information.
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